Very personal service. I like that they come to the house and bring samples so that I can see what it would look like against my furniture and surroundings.
Quality of the product, selection and most of all customer service. Outstanding!
Quality flooring and excellent service.
Best customer service and great prices for high quality flooring! Ann and Joe are great at communicating in all aspects of the sale and answered every question honestly and quickly! I'll definitely recommend.
I put in the Shaw luxury plank flooring in 8.34" width. It looks amazing! The installers were very knowledgeable about the flooring and installing it professionally. Very happy with Floor Coverings International. The whole experience from selection to installation was very customer focused.
Get better tradesmen to do the work.
I talked a length with Greg about my concerns and frustrations with the hardwood install. It was a good conversation and we both understand the other persons points of view. Communication with Greg was not always clear. Twice either Greg or the installers did not show up when they said they would without any communication. The product only came in two lengths so there is a pattern instead of a randomness to part of the floor. Greg's lack of knowledge was very evident as we got into the process of overcoming some unforeseen challenges, like the reducers/transition strips (which ones would work best, due to the challenge of going over the old floor vs. tearing it out) and pattern due to only two lengths and the need to have one end fit into the end piece by the stairs. No monetary reimbursement was offered due to less than the best of quality of the product because of the pattern, after they ordered another box of flooring and it also was the same two sizes. Greg did say he talked to the manufacturer/supplier about it. Greg's professionalism and presentation were great. He lacks experience in flooring and running a company and the problem solving/leading that goes with it. I came up with a number of solutions for making the floor look better and more sound/solid. It should have been Greg and the installers doing this. Because of these reasons I would not make a positive recommendation to a family or friend.
My husband and I absolutely love the craftsmanship and durability of the floors. Not only do they make the room look amazing, we will be able to enjoy these floors for a long time!
All went well with an out of state installation with a number of last minute changes but your company took excellent care and figured it all out for us...thank you!
Good quality product; good workmanship and professionalism